Refund policy

At Loafers Signature, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and hassle-free return procedure.

Easy returns within 30 days

You have 30 days from the date you receive your order to return items. Items must be unused, in their original condition, and returned with their original packaging, tags and accessories. Our support team will guide you through the entire process.

Restocking fee: £0 — we do not charge any restocking fee for returns.

Return policy overview

• Return period: You have 30 days from the date you receive your order to return items.
• Condition of items: Items must be unused, in their original condition, and returned with their original packaging, tags and accessories.
• Easy returns: Our support team will guide you through the entire process.
• Restocking fee: £0 — we do not charge any restocking fee for returns.

Return costs

• For defective or incorrect products: No cost to the customer. This applies when the product received is incorrect, damaged in transit, or otherwise defective.
• If you change your mind: no cost to the customer either — return postage is free throughout the full 30-day returns window. Contact us and we will send you a prepaid return label. This applies when you ordered the wrong item, it does not fit, or you no longer want it. As delivery is free, there are no outbound delivery charges to refund.

Cancelling an order

You can cancel your order within 24 hours of placing it, free of charge, by contacting our customer service with your order number. If the order has not yet been dispatched, we will cancel it and refund you in full. Once your order has been dispatched, it can no longer be cancelled, but you can use your 14-day statutory cancellation right or our 30-day returns policy described below.

How to return an item

1. Contact us: Email contact@loafers-signature.com with your order number and the reason for the return.
2. Pack your item: Carefully repack the item in its original packaging, including all accessories, tags and documents.
3. Send it back: Ship your return following the instructions provided in your return authorisation email. You may use the carrier or shipping method recommended in that email.

Refund process

• Inspection: Upon receipt of your return, we will inspect the item to verify that it meets our return criteria.
• Refund timeframe: Once approved, we process your refund within 14 days of receiving the item back. It may then take up to 5 to 10 business days to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for a different size, colour or another product, contact us at contact@loafers-signature.com and we will help you arrange a quick exchange.

Non-returnable items

For hygiene and safety reasons, certain items cannot be returned. These products will be clearly marked as non-returnable on their product pages.

Contact information

Store name: Loafers Signature
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: contact@loafers-signature.com
Phone: +44 7537 180447
Customer service hours: Monday to Friday, 9am–6pm (London time)
Response time: We aim to respond within 1 business day.

Questions?

Check our FAQ page or contact our customer service.

Your legal rights (United Kingdom)

In addition to our 30-day returns policy above, you have the following legal rights, which this policy does not limit or replace:

14-day cooling-off period. Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, for any reason and without justification. Simply tell us clearly within those 14 days (an email to contact@loafers-signature.com is enough), then send the item back within 14 days of telling us. We pay the return postage — we send you a prepaid label — and we refund you within 14 days of receiving the item back, on your original payment method, including standard delivery costs.

Faulty or misdescribed items. Under the Consumer Rights Act 2015, the items we sell must be of satisfactory quality, fit for purpose and as described. If they are not, you may reject them within 30 days of delivery for a full refund; after that, you may ask for a repair or replacement and, if that fails, a price reduction or a final right to reject. Returns of faulty items are always at our cost.

Complaints. If we cannot resolve a complaint between us, we will give you the details of a certified alternative dispute resolution (ADR) provider and tell you whether we are prepared to use it.

Nothing in this policy affects your statutory rights.